خدمة
Service
After-Sales, Logistics
& Order Support
We provide after-sales support, international shipping, customized order coordination and clear payment procedures for overseas customers.
After-Sales Service
Warranty Policy
Our products are covered by a 6-month warranty from the date of shipment. If any product is damaged or develops an abnormal issue during the warranty period, we will provide a replacement free of charge. Damage caused by improper use or human factors is not covered by the warranty.
Technical Support
Remote technical support and video guidance are available to help customers with product use and troubleshooting.
Logistics & Shipping
Shipping Methods
We commonly arrange international shipments by sea freight or air freight according to order volume, delivery time and customer requirements.
Export Packaging
Products are packed in standard export cartons to provide reliable protection during international transportation.
Custom Order Process
- 01 Customer confirms the initial customization requirements.
- 02 Product dimensions, weight and appearance are discussed and confirmed in detail.
- 03 We prepare a production solution based on the customer's requirements.
- 04 After the solution is confirmed to be feasible, raw materials are purchased and prepared.
- 05 Production is arranged according to the confirmed specifications.
- 06 After production, customers may inspect the goods at our factory or conduct a remote video inspection.
- 07 The goods are packed and shipped after final confirmation.
Payment Terms
Overseas Orders
For overseas orders, both customized products and standard products require full payment in advance. Customized production begins after full payment is received, while standard products are arranged for shipment after payment confirmation.
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We look forward to helping you develop high-quality products for your market.
